Greetings! I'm Agnese Spona, the driving force behind ThinkNess, a boutique consultancy specialising in workshop design and facilitation, offering inspiration in various forms, and delivering learning design inspired by the principles of customer experience and service design.
Over the past two decades, my journey has taken me through a diverse range of professions, spanning journalism, PR, event management, UX writing, transliteration, digital product management, academia, and customer experience. I've navigated large multinational organisations, agencies, and ventured into entrepreneurship for the last 5 years.
At Thinkness, I've combined this experience into a singular mission: helping individuals and organisations grow, building their capabilities, and always putting humans at the centre of everything we do.
I don't tread this path alone. I collaborate closely with partners and networks, assembling teams tailored to each project to provide the best support for our clients.
Here are a few guiding principles that resonate with our approach:
- Collaboration is key. We recognise that we all have strengths and areas for improvement, so working together yields superior results.
- Empathetic communication matters. The way we speak to one another, our tone, and intention are pivotal. Thoughtful communication takes us further.
- Goal orientation is crucial. We always keep our sights on the reason behind our work, be it enhancing learning environments, improving customer experiences, or facilitating thought-provoking workshops. Our focus on the goal takes precedence, setting egos and differences aside for the sake of quality work.
- Hearing all voices in the room is our belief. We value effective teams where everyone contributes, shares, and is heard.
You'll notice hand-drawn visualisations in some of Thinkness' communications. Doodling has been a lifelong practice, helping me think and convey ideas effectively. Your feedback on these visualisations is highly encouraged.
Ready to dive in and explore what we can do together? Don't hesitate to book a call with us. No strings attached.
