Think
Aware
Great
Smart
Quick
Think
Aware
Great
Smart
Quick
is elevating learning based on service and experience design principles
With a thorough understanding of customer and user experiences, we craft learner-centric, highly effective, and creatively engaging learning experiences for your teams, students, customers and partners.
Highlighted projects
Customer Experience - Mindset and design at TEDx Amsterdam Impact Program
Workshop design and facilitation
In the Impact Program, I curated a personalized learning experience for remarkable and groundbreaking startup founders, emphasizing the deepening of their understanding of customer experience through a customer-centric mindset. Through collaborative efforts, we delved into practical strategies tailored to their unique contexts, nurturing authentic connections with their customers.
Client:
TedX Amsterdam
Team:
Agnese Spona & client
Customer Experience - Mindset and design at TEDx Amsterdam Impact Program
Workshop design and facilitation
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Exploring gender bias in yourself and around you with the Argonauts
Thought elevating session
In this session, Agnese tackles the critical issue of gender bias in leadership. Through a compelling combination of global statistics, carefully selected resources and personal stories, she guides leaders in raising awareness of these unconscious biases. The focus is on fostering a balanced, compassionate, and inclusive dialogue that empowers leaders to take action towards a more equitable future.
Client:
The Argonauts
Team:
Agnese Spona
Exploring gender bias in yourself and around you with the Argonauts
Thought elevating session
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Service Design Management bootcamp design and facilitation at MadeFor
Commercial learning proposition design and delivery
Building upon a precisely defined and developed learning design system, we curated the Service Design Bootcamp. This initiative is tailored to cultivate a unique skill set, fostering innovation within services while offering insights into its seamless integration within the organizational framework.
Client:
ALDI, Veriteer
Team:
Agnese Spona & MadeFor
Service Design Management bootcamp design and facilitation at MadeFor
Commercial learning proposition design and delivery
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Change makers course for young girls at Project Fearless
8-week learning program design and delivery
Project Fearless is a space for any girl in Amsterdam aged 9-14 to get hands-on, break stereotypes, find their voice and create an impact. After the Change makers' course girls are heading home knowing that they’ve got the power to think up new solutions to problems that matter to them, and to create an impact by making their ideas a reality.
Client:
Project Fearless
Team:
Agnese Spona & Barbara van der Linden
Change makers course for young girls at Project Fearless
8-week learning program design and delivery
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Testimonials
"Agnese possesses the ability to be valuable and impactful from conceptualisation all the way through to execution, and has the expertise, curiosity and creativity to get through each phase determined and effectively. "
Working with Agnese has been nothing short of an inspiring and educative period of time. I've had the pleasure of collaborating with Agnese on different types of learning experience design and CX projects, that focused on both end-to-end capability development as well as more objective-based learning interventions. Agnese possesses the ability to be valuable and impactful from conceptualisation all the way through to execution and has the expertise, curiosity and creativity to get through each phase determined and effectively. This enables her to drive even the most complex pieces of work in fully outcome-driven experiences that are engaging, thought provoking and impactful. Loved it and highly recommend!
Barbara van der Linden
"As a Customer Experience expert she asked a lot of questions and really putting time and effort in getting to know her target audience. "
Working with Agnese had been very positive and educational. She is literally putting her expertise into practice. As a Customer Experience expert she asked a lot of questions and really putting time and effort in getting to know her target audience. This resulted in a custom made session that was highly effective, interesting and productive for the audience. A customer experience going good! Besides that, Agnese is able to think a long, out of the box and is not afraid to challenge the client or audience. You definitely feel inspired after talking to Agnese.
Babs van Houten
"She and her team are passionate about creating a new generation of professional learning and training."
Working with Agnese to create a new immersive learning experience has been like a breath of fresh air. She and her team are passionate about creating a new generation of professional learning and training. As a leader, she is confident in making decisions yet extremely open to ideas and feedback. A rare combo. Highly recommend working with her, you’ll always be learning!
Peter-Paul Oldenzeel
"She listens intently, asks good questions and translates this into concrete results and proposals."
I've had the honor to work with and for Agnese for more than a year. Agnese is a smart communications and channels professional. She listens intently, asks good questions, and translates them into concrete results and proposals. Agnese is good at being an intermediary between business and tech teams.
Samuel Driessen
"Agnese is a delight to work with. Entrepreneurial, calm in a storm, consistent, empathetic, and always moving forward. She is able to make incredible things happen with heaps of energy and amazing collaboration. I would work with her anytime!"
Entrepreneurial, calm in a storm, consistent, empathetic, and always moving forward.
Clara Llamas
"Agnese adeptly employs digital solutions to offer the audience a comprehensive understanding of the chosen topic."
Agnese Spona's collaboration with the audience is truly commendable, leveraging chat interactions and active engagement with young individuals as prerequisites for a successful presentation. Concurrently, Agnese adeptly employs digital solutions to offer the audience a comprehensive understanding of the chosen topic. The discussed lecture not only bolstered the confidence of the young attendees but also broadened their horizons. Whether a young person critically examines gender equality in the international business context post-lecture depends on their individual disposition, yet the opportunity for such reflection was certainly provided.
Liene Ulbina
"Her framework and design was not only comprehensive but also inspiring, making me excited about crafting the content and modules."
Agnese is a highly skilled learning designer who brings a structured and logical approach to her work. When I was unsure about how to begin building our first member learning program, Agnese provided invaluable guidance that helped me navigate the process with confidence. Her framework and design was not only comprehensive but also inspiring, making me excited about crafting the content and modules. Moreover, Agnese ensured that we had everything we needed to hit the ground running, setting us up for success from the start. Working with her has been a great experience, and I look forward to collaborating with her again in the future.
Clare Muscutt
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